Privacy Policy

We recognise the importance of protecting the privacy of information collected about visitors to our sites, in particular information that is capable of identifying an individual ("personal information"). This Internet Privacy Policy governs the manner in which your personal information, obtained through the web site, will be dealt with. This Privacy Policy should be reviewed periodically so that you are updated on any changes.

Your Personal Information
Personal information about visitors to our sites is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

How We Collect Personal Information
In the course of providing our services, we collect personal information in a variety of ways. For example, information is collected when you:

• ask to be placed on one of our mailing lists,
• apply for a job with us,
• make an enquiry about a property or service,
• visit our web site, or
• become a client or debtor of the company.

Information provided by you
You provide most of the personal information directly to us and for a specific purpose.

How we use the information we collect
Personal information that visitors submit to our sites is used only for the purpose for which it is submitted unless we disclose other uses in this Internet Privacy Policy or at the time of collection. Copies of correspondence sent from the web site, that may contain personal information, are stored as archives for record-keeping and back-up purposes. You should be aware that we may use your email address to contact you in the future, including placing you on a mailing list.

When you make an email enquiry from the website about an advertised property or service, this enquiry will be forwarded to the advertiser so they can reply to you directly. You may also be placed on one of our mailing lists for property alerts or email newsletters if you have requested this or consented to it.

If you request information from one of our advertiser partners, or from another third party partner we will refer your request on to the relevant partner. 

We are currently trialling a telephone information and referral service called "Downsizing Concierge" in a partnership with Agent Select and Home Suite, and relevant enquiries and information will be shared with our partner during the trial period. Where a phone number is provided, you may receive a phone call to assist with your enquiry.

In addition to referrals to our partners and advertisers, we may also use a number of commercially available third party digital platforms or contracted service providers to manage our data and the website development and hosting, but you can be assured that we will not pass on your details to any unrelated third parties. 

Use of the information for a secondary purpose
We may sometimes use the personal information we collect for a secondary purpose, that is, for use in a way different from the original reason for collection. We will only do this in the following circumstances:

• where you have consented,
• where the secondary purpose is directly related to the primary purpose, and you would reasonably expect us to use or disclose the information in such a way, or
• where we are permitted or required by law, or it is in the interests of public safety to do so.

Correcting information
You can also request that information about you be corrected or deleted. This is part of our commitment to take all reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date.

Disclosure
You should be aware that we may use your email address to contact you in the future. Any website enquiries concerning advertised properties or services will be forwarded to the relevant advertiser or partner for a direct reply. You may also be placed on a mailing list.

In addition to referrals to our partners and advertisers, we may also use a number of commercially available third party digital platforms or contracted service providers to manage our data and the website development and hosting, but you can be assured that we will not pass on your details to any unrelated third parties. 

Security
We strive to ensure the security, integrity and privacy of personal information submitted to our site. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.

In addition, our employees and the contractors who provide services related to the management and use of our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

Links to other sites
We provide email links and website links to Websites outside of our websites, as well as to third party Websites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web sites and its privacy statement.

Further Privacy Information
For more information about privacy issues in Australia and protecting your privacy, visit the Office of the Australian Information Commissioner's website.

Contact information:

Seniors Housing Online Pty Ltd ABN 42 104 892 524 can be contacted by email [email protected]; phone 1300 127 189; mail to Level 14, 5 Martin Place, Sydney 2000.