A major Australian land lease community operator has revamped its resident care support program, including through a new name, an expanded focus on preventative wellbeing activities and by appointing new provider partners.
Ingenia is the only major Australian land lease community operator to offer a program which connects residents with care and support services.
The program, previously known as Ingenia Care, connected residents in Ingenia’s purchaser and rental land lease communities with home care providers.
Ingenia has now rebadged the program as Ingenia Connect, to reflect its expanded focus on connecting residents with broader wellness services such as physiotherapy, podiatry and nutrition, alongside an ongoing linkage to care and assisted living services.
Ingenia has also announced its providers this year will be Silverchain, My Home Care and Five Good Friends, with these organisations to service different geographic regions.
Ingenia Communities portfolio manager Madonna Jackson said that the new Ingenia Connect program has been built on the considerable learnings gained from delivering care programs over the last 14 years.
“We have had proven success with our care and support services, and I’m really excited to see what we can achieve this year,” Ms Jackson said.
“We start from the perspective of ‘connection’, which is why our strategy and vision for the new program is to establish relationships with residents.
“Older Australians often feel trepidation and fear when it comes to the idea of ‘care’, and by addressing health and aging sooner, we can actually empower residents to remain independent and delay the decline in health that often leads to higher care needs.”
Historically, the average length of stay for residents of Ingenia’s seniors rental communities, known as Ingenia Gardens residents, is 3.3 years.
Ingenia says its latest data has shown that this timeframe increases to 4.5 years for residents who are part of its wellness program.
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